Your customer care teams spend their day answering calls, not creating value. Unicall handles the call volume — so your team focuses on what actually matters.
Operational KPIs
Every metric, every quarter — without headcount increases.
100%
Service Level
Every call answered within target time
0%
Call Abandonment Rate
No customer ever hangs up waiting
0s
Avg Speed of Answer
AI picks up before the first ring ends
0%
Calls Blocked
Infinite capacity, zero busy signals
Less waiting. More solving. Smarter support.
Unicall builds voice agents that do more than just sound human — they understand intent, analyze speech, and take real-time action.
Tackle Any Use Case with Advanced AI Voice Agents
Book a meetingDirect every customer inquiry to the right resource — whether it's another AI Agent or a human agent. AI Agents intelligently sort requests by topic, priority, or context, streamlining workflows and accelerating resolution times.
Deliver instant answers to common questions with AI Agents trained on your company's knowledge base. Ensure customers get consistent, accurate information, every time.
Speed up customer authentication with AI Agents that verify identities securely by requesting and confirming personal information.
Handle customer inquiries unique to your business by creating custom skills. Enable AI agents to interact with your existing systems and data through APIs, delivering tailored solutions for your contact center's needs.
Call our AI voice agent to learn more about Unicall, explore features, or book a meeting — instantly, over the phone.
Book a meetingCall our AI agent now
(888) 890-8020Avg response time: < 1 second
Automated Voice Support That Works — at Any Volume.
Fully customizable workflows, skills, and integrations to match your support logic.
24/7 availability across voice channels — no wait times, no breaks, sub-second latency
Resolves complex requests and acts on data: cancel orders, credit card payments, and more.
Secure by design — with audit logs, encryption, and transparent AI decisions.
Instantly handles any number of simultaneous calls without compromising quality.
Track performance with rich analytics, call summaries, mood scoring, and resolution outcomes.
No separate telephony provider needed. Unicall includes enterprise-grade US phone numbers, SIP trunking, and dynamic call routing — fully managed. Works as an overlay on your existing Cisco, Avaya, or Genesys system, or as a complete cloud-native replacement.
Deploy what you need today. Add the next layer when you're ready. No rip-and-replace.
A dedicated US number. AI picks up every call — 24/7, sub-second latency, no busy signals.
Entry pointSIP trunking, dynamic routing, escalation to human agents. Overlay Cisco, Avaya, or Genesys — or replace entirely.
Overlay or replaceEvery call enriches Salesforce, HubSpot, or Zendesk. Tickets auto-created. Workflows triggered in real time.
Bi-directional syncReal-time dashboards. Call summaries. Mood scoring. Resolution rates by product, segment, and agent.
Live dashboardsAdaptive responses by caller profile — device, age signals, language, order history. Different experience per segment.
Full intelligenceOverflow handled instantly — no frustrated customers on hold
Full process integration resolves issues completely, on the first call
Incremental learning model continuously reduces customer effort
Better CSAT + FCR + CES compounds into customers who recommend you
Every Unicall agent is tailored to your processes, vocabulary, and systems
Talk to our solutions team — no sales fluff.
Overflow management during seasonal spikes, order status inquiries, and returns processing — without hiring temporary agents.
Claims triage, policy inquiries, and secure authentication — with compliance-grade audit trails and real-time CRM integration.
Appointment reminders, billing inquiries, and service scheduling — handling high-volume repetitive calls with consistent quality.
What Operations Leaders Say
"We went from 38% abandoned calls during peak hours to zero. The AI handles the surge and our team focuses on complex cases."
— VP of Operations, mid-market retailer (US)
"We eliminated our third-party overflow vendor entirely. Same call volume, half the cost, better CSAT."
— Director of CX, insurance services (Northeast US)
"Integration took 11 days. We expected 3 months. Unicall worked alongside our Avaya system from day one."
— IT Manager, healthcare provider (Midwest)
30 minutes. No deck. No pitch. Just an honest conversation about your call volume challenges.
🔒 Your information is never shared. Pick a time that works for you — no back-and-forth.
